Crisis to norm webinar
Crisis to norm webinar
From crisis to the new norm in banking: how pandemic has influenced products, services and operational risk
Now Available On-Demand
COVID-19 has had a massive impact on the way financial firms deliver their products and services as well as how consumers use them. Whilst the drive towards digital is not new, banks have been forced to prioritize digital banking and payments to support the unprecedented demand for online solutions. This webinar will delve into how the pandemic has impacted the way banks interact with their clients, the way consumers carry out transactions and the knock-on effect on mitigating operational risk.

Join this webinar to gain insight into:
- Why COVID-19 has acted as a catalyst for change: the move to cashless
- The impact of online transactions on operational risk
- How this increase in online activity has influenced new approaches to onboarding
- The role of open banking in this new landscape and the associated operational risk
- What position will be regulators take?
Experts contributing to this webinar include:

Angela Johnson de Wet
Head of risk for IT change and new technologies, conduct, compliance and operational risk
Lloyds Banking Group

Kai Schrimpf
Global head of transaction monitoring
Credit Suisse

Swapna Malekar
Product lead
RBC

Rich Cooper
Principal-financial services
Fusion
With many years of experience deploying business continuity and risk management platforms globally, Rich Cooper oversees customer success and business development for large, global accounts.
Rich has more than 20 years of experience in the business continuity and risk management marketplace, running programs and implementing software in both Europe and North America for some of the world’s largest organizations. He has an MBCI certification from the Business Continuity Institute.
John Anderson
Contributing editor
Risk.net
Sponsored by:
Fusion Risk Management provides cloud-based software solutions for operational risk, business continuity, third-party risk, IT disaster recovery, and crisis and incident management. Built on the Salesforce Lighting Platform, our products help organizations achieve operational resilience, empowering them to make data-driven decisions and mitigate risks within their organizations.
Contact us today!

All other event enquiries
Jamie Munro
Senior Marketing Executive
TEL: +44 (0)20 7316 9550
EMAIL: [email protected]
