Crisis to norm webinar

Crisis to norm webinar

From crisis to the new norm in banking: how pandemic has influenced products, services and operational risk

Now Available On-Demand

COVID-19 has had a massive impact on the way financial firms deliver their products and services as well as how consumers use them. Whilst the drive towards digital is not new, banks have been forced to prioritize digital banking and payments to support the unprecedented demand for online solutions. This webinar will delve into how the pandemic has impacted the way banks interact with their clients, the way consumers carry out transactions and the knock-on effect on mitigating operational risk.


Join this webinar to gain insight into:

  • Why COVID-19 has acted as a catalyst for change: the move to cashless
  • The impact of online transactions on operational risk
  • How this increase in online activity has influenced new approaches to onboarding
  • The role of open banking in this new landscape and the associated operational risk
  • What position will be regulators take?


Angela Johnson de Wet

Head of Governance and Compliance - Cloud Enabled Business Transformation

Lloyds Banking Group

Head of Governance and Compliance - Cloud Enabled Business Transformation

Ange is responsible for Governance and Compliance for Lloyd Banking Group’s Cloud Enabled Business Transformation Programme. Before her current role, Ange was Head of Cloud and Technology Change Risk.

Prior to working at Lloyds, Ange led transformation teams and programmes at Deutsche Bank including: Cloud Security, Risk and Compliance, Anti-Financial Crime Analytics, Data Quality People Change and Money Markets Finance, Risk and Regulatory Reporting. 

Before joining Deutsche Bank, Ange worked as a Senior Manager at EY across Asia Pacific and EMEIA within the Financial Services Organisation focusing on Corporate Banking and Capital Markets transformation and business, technology and programme advisory. Ange started her career at IBM in Australia working as a developer, tester, designer and then business analyst and project manager.

Ange has an honours degree in Mechanical Engineering (Mechatronics / Robotics) and Computer Science from the University of Melbourne, Australia.

Kai Schrimpf

Global head of transaction monitoring

Credit Suisse

Swapna Malekar

Product lead


Rich Cooper

Principal-financial services


With many years of experience deploying business continuity and risk management platforms globally, Rich Cooper oversees customer success and business development for large, global accounts.

Rich has more than 20 years of experience in the business continuity and risk management marketplace, running programs and implementing software in both Europe and North America for some of the world’s largest organizations. He has an MBCI certification from the Business Continuity Institute.

John Anderson

Contributing editor

Sponsored by:

Fusion Risk Management’s focus is operational resilience – encompassing business continuity, risk management, IT risk, and crisis and incident management. We seek to help companies anticipate, prepare, respond, and learn in any situation by equipping them with the software solutions they need to be successful. Fusion empowers organisations by allowing them to make data-driven decisions so that leaders can proactively manage what’s to come. Visit for more details.