Crisis to norm webinar

Crisis to norm webinar

From crisis to the new norm in banking: how pandemic has influenced products, services and operational risk

Now Available On-Demand

COVID-19 has had a massive impact on the way financial firms deliver their products and services as well as how consumers use them. Whilst the drive towards digital is not new, banks have been forced to prioritize digital banking and payments to support the unprecedented demand for online solutions. This webinar will delve into how the pandemic has impacted the way banks interact with their clients, the way consumers carry out transactions and the knock-on effect on mitigating operational risk.


Join this webinar to gain insight into:

  • Why COVID-19 has acted as a catalyst for change: the move to cashless
  • The impact of online transactions on operational risk
  • How this increase in online activity has influenced new approaches to onboarding
  • The role of open banking in this new landscape and the associated operational risk
  • What position will be regulators take?


Angela Johnson de Wet

Head of risk for IT change and new technologies, conduct, compliance and operational risk

Lloyds Banking Group

Kai Schrimpf

Global head of transaction monitoring

Credit Suisse

Swapna Malekar

Product lead


Rich Cooper

Principal-financial services


With many years of experience deploying business continuity and risk management platforms globally, Rich Cooper oversees customer success and business development for large, global accounts.

Rich has more than 20 years of experience in the business continuity and risk management marketplace, running programs and implementing software in both Europe and North America for some of the world’s largest organizations. He has an MBCI certification from the Business Continuity Institute.

John Anderson

Contributing editor

Sponsored by:

Fusion Risk Management provides cloud-based software solutions for operational risk, business continuity, third-party risk, IT disaster recovery, and crisis and incident management. Built on the Salesforce Lighting Platform, our products help organizations achieve operational resilience, empowering them to make data-driven decisions and mitigate risks within their organizations.